Customer Care - Reservations, Passenger Services

If you have inquiries to make on passenger services, please note the following:

  1. Reservation enquiries will only be attended to during working hours, i.e. 07:30 – 17:00hrs (Tanzanian or Zambian Local Time) from Monday to Friday.
  2. It is recommended that you make your reservation at least one week  before the day of travel. We permit the purchase of tickets on the actual day of travel.

For journeys originating from Tanzania, please contact the following:

DAR ES SALAAM STATION

  • Head Commercial Services, Tanzania Region, Mr Hemed Msangi (Responsible for Marketing in Tanzania) +255 713 225 292; Email: hmsangi2002@yahoo.com; or hc@tazara-tcpc.co.tz.
  • Senior Passenger Services Officer: Benson Magoha +255 784 988 952; Email: bmfalamagoha.bm@gmail.com
  • Station Master: Ms Walivyo Maneno +255 787 099 064; +255 717 099 067

MBEYA STATION

  • Station Master: +255 713 751 178; +255 782 041 515
  • Chief Booking Clerk: Mr Abdallah Shaban +255 694 084 185

MLIMBA STATION

  • Station Master: Alex Mhini, +255 718 852 007

MAKAMBAKO STATION

  • Station Master: Brian Edward, +255 676 463 051

 

For journeys oringinating from Zambia, please contact the following:

NDOLA: Minet House, Buteko Avenue, Next to Zesco

LUSAKA: TAZARA House, Dedani Kimathi Road, Kamwala (Near Intercity Bus Terminal)

NEW KAPIRI MPOSHI STATION

MPIKA STATION

KASAMA STATION

NAKONDE STATION

If for some reason you cannot be satisfactorily assisted by any of the above, please contact:

Marketing Manager, Head Office, Mr. Peter Sichinga: Email peter.sichinga@tazarasite.com; sichingapeter2@gmail.com or WhatsApp: +255 715 508 304.

Customer Care - Freight Services

Marketing Manager
P.O. BOX 2834
Dar es Salaam, Tanzania
Telephone +255 222 862412
Mobile: +255 715 508 304
E-mail: Peter.Sichinga@tazarasite.com; sichingapeter2@gmail.com

Head Commercial (Tanzania)
P.O. BOX 40160
Dar es Salaam, Tanzania
Telephone +255 222 863265
Mobile: +255 767 225292; +255 713 225292; Email: hmsangi2002@yahoo.co.uk 

Head Commercial (Zambia)
TAZARA Minet House, Plot 1199, Buteko Avenue
Ndola, Zambia
Mobile: +260 961455842; +260978475543; Email: samuel.sholobela@tazarasite.com
 

Area Manager
Lusaka Area Office
P.O. BOX 31784
Lusaka, Zambia

Head Commercial/Senior Marketing Officer (Copperbelt & DRC)

Samuel Sholobela

Ndola Office

Mobile: +260961455842

samuel.sholobela@gmail.com

 

Media Enquiries

The Public Relations Unit of the Tanzania–Zambia Railway Authority (TAZARA) supports public participation in the affairs of the Authority as provided for in the TAZARA Act of 1995 and other laws pertaining to the operations of statutory bodies in the United Republic of Tanzania and the Republic of Zambia.

The Public Relations Unit is responsible for the promotion of TAZARA and is therefore the lead executor of all corporate communication, including public and media relations, public affairs, protocol and special events management, thus the custodian of communication, branding and promotional strategies across the two territories of Tanzania and Zambia.

The Unit endeavours to generate, package and disseminate information with the view to creating an understanding of, and garner support for TAZARA aspirations, aims, objectives, policies, strategies, initiatives and activities. The Public Relations Unit strives to establish and maintain lines of communication, mutual understanding, acceptance and co-operation between TAZARA and its internal and external publics and stakeholders, be it in Tanzania, Zambia or indeed stakeholders from elsewhere.

The overall objective of the Public Relations Unit is to ensure strategic guidance in the implementation of the TAZARA Communication Policy, which is the blue print for the management of TAZARA's interaction with stakeholders.

The Unit head is situated at the Head Office in Dar es Salaam but also liaises, facilitates and guides the work of the regional Public Relations Officers who are responsible for TAZARA’s public information in their respective regions, the Tanzania Cost and Profit Centre TCPC and the Zambia Cost and Profit Centre ZCPC. The unit maintains an open-door policy to all media personnel.

Below are the three contact points for the TAZARA Public Relations Unit:


Head Office, Dar es Salaam, Tanzania
Conrad K Simuchile
Head Public Relations,
Head Office, Nyerere Road, Dar es Salaam, TANZANIA
Mobile: In Tanzania +255783803074 or in Zambia +260966803074
Conrad.Simuchile@tazarasite.com

Regional Office, Tanzania Cost and Profit Centre
Regina Tarimo
Public Relations Officer,
Regional Offices, Mandela Road, Dar es Salaam, TANZANIA
WhatsApp: +255754373291
email: regina.tarimo@tazarasite.com

Regional Office, Zambia Cost and Profit Centre

Annette Chanshika

Public Relations Officer 
Regional Offices, Mpika, ZAMBIA

WhatsApp: +260977419338

Email: annette.chanshika@tazarasite.com
 

We are also available on Facebook, Twitter and LinkedIn:

www.facebook.com/tazarasite
https://www.twitter.com/tazarahq
https://www.linkedin.com/company/tazara?trk=biz-companies-cym

The Regional General Manager-Zambia

The Regional General Manager
Zambia Cost and Profit Centre
P.O. Box T01, Mpika, Zambia
Tel: +260 214 370 228 or +260 214 370157
Fax: +260 214 370 228

Email: rgm-zambia@tazarasite.com

The Regional General Manager -Tanzania

Tanzania Cost and Profit Centre
P.O. Box 40160, Dar es Salaam, Tanzania
Tel: +255 22 286 4992
Fax: +255 22 286 4992
Email: rgm-tanzania@tazarasite.com

The Managing Director

TAZARA Head Office, Nyerere Road
P.O. Box 2834, Dar es Salaam, Tanzania
Tel: +255 739 998855 Fax: +255 222 862033
Email: mdhq@tazarasite.com